Frequently Asked Questions

Choose your piece and select the available options on the product page. You will be prompted to provide the fingerprint either by uploading a clear image or by entering a Persona PIN received through a participating funeral home. We then prepare the fingerprint, complete the engraving, and hand-finish your piece.

Standard engraving options shown on the product page — including fingerprint engraving — are complimentary. Optional chains, accessories, upgrades, or separately priced selections may cost extra and will be clearly shown before you complete your purchase.

Available payment methods are displayed securely at checkout and may vary by device or location. All orders are processed in USD.

Sales tax is calculated at checkout where required, based on the delivery address.

You can upload a clear fingerprint image directly on the product page. Press the fingertip gently onto white paper with an ink pad, photograph it in good lighting, and upload the image when prompted.

If a participating funeral home has collected the fingerprint and provided you with a Persona PIN, simply enter that PIN instead — no image upload is required.

Yes. You may use your own fingerprint or another living person's fingerprint with their permission. Upload a clear image during personalization.

In many cases, yes. An existing fingerprint card or a clear fingerprint photograph may be usable. Before uploading, please remove or crop any unrelated personal information from the image. If you are uncertain whether what you have will work, contact us before placing your order.

A Persona PIN is a unique code provided after a fingerprint is collected through a participating funeral home. When you enter the PIN during personalization, we retrieve the associated fingerprint for your order.

If you do not have a Persona PIN, you can upload a fingerprint image directly instead.

Submit the clearest image available. Our team reviews every fingerprint image before production. If a clearer image is needed, we will contact you before production begins.

A clear paw print image may be usable. Upload the clearest image available, or contact us before ordering if you are unsure. We will review the image before production.

Our pieces are offered in solid .925 sterling silver and 14K gold-plated sterling silver. If you are interested in a solid 14K gold piece, please contact us — it may be available by special request.

Each fingerprint image is reviewed and digitally refined for clarity before any work begins. The prepared print is then precision laser-engraved onto the metal surface. The piece is hand-finished and individually inspected before it ships.

Standard production generally takes 1–2 business days after all required personalization details and an acceptable fingerprint image or Persona PIN have been received. This does not include shipping transit time. Production and delivery timelines are estimates, and delivery by a specific date is not guaranteed.

No. Persona Jewelry does not offer expedited production, expedited shipping, rush service, Funeral Express, or guaranteed delivery dates. For a time-sensitive occasion, contact us before ordering and we can provide an honest assessment based on our standard estimated timelines.

Available shipping methods, estimated delivery times, and any applicable costs are shown at checkout. You will receive a tracking number by email once your piece ships.

We currently ship to addresses within the United States and Canada. Available shipping costs and estimated delivery options are displayed at checkout. International delivery times may vary due to carrier and customs processing.

Submit any change or cancellation request as quickly as possible. Because production may begin soon after your order is reviewed, changes and cancellations cannot be guaranteed once production has started.

Personalized products are generally final sale. Qualifying manufacturing defects, shipping damage, and order discrepancies are handled in accordance with our Refund Policy.

Contact us within seven (7) calendar days of first verified delivery. Include your order number, clear photographs of the product, and—if shipping damage is involved—photographs of the original packaging. We will review the issue in accordance with our Refund Policy.

Persona Jewelry provides a one-year limited warranty covering eligible defects in materials or workmanship, measured from first verified delivery. The warranty does not cover normal wear, tarnish, plating wear, accidental damage, misuse, or customer-submitted personalization errors. See our Refund Policy for the complete warranty terms.

Keep your piece away from harsh chemicals, perfumes, and lotions, and remove it before swimming, showering, or strenuous activity. Store it separately in a dry place and clean gently with a soft cloth when needed. If your piece has a gold-plated finish, take extra care — abrasive cleaners or prolonged moisture exposure may affect the plating over time.

Yes. Participating funeral homes may collect the fingerprint and provide the family with a Persona PIN. The family can then enter that PIN while personalizing a piece on our website, and we retrieve the associated fingerprint for the order.

Funeral homes interested in partnering with Persona Jewelry can contact our team to learn more.