Contact information

Last Updated: August 17, 2026

This Contact Information Policy explains how to reach Persona Jewelry for order support, memorial preservation and record questions, returns, privacy requests, biometric-data requests, and partnership inquiries.

Persona Jewelry is a brand of Tempus Luxury, LLC.

1. Business Information

Brand Name: Persona Jewelry

Legal Entity: Tempus Luxury, LLC

Website: https://www.personajewels.com

Customer Service Email: info@personajewels.com

Phone / SMS Support: +1 (786) 550-0303

Business Address: 133 NE 2nd Avenue, Unit 2013, Miami, Florida 33132, United States

2. Business Hours and Response Times

Customer support is available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays.

We aim to respond to inquiries within one to two business days. Response times may vary depending on request volume, the nature of the issue, and whether additional information is required.

Marking a message as urgent does not create expedited production, expedited shipping, priority treatment, or a guaranteed delivery date. Persona Jewelry does not offer rush, Funeral Express, or other expedited services.

3. Contact Topic Directory

To help us route your request, use the subject line shown below. Include an order number, Persona PIN, or other relevant record reference where applicable and available.

• Order Status and Tracking: “Order Status - [Order Number]”

• Returns, Remakes, and Warranty: “Return/Defect - [Order Number]”

• Biometric and Memorial Data Requests: “Biometric Data Request”

• Privacy Rights Requests: “Privacy Rights Request”

• Memorial Provider Partnership Inquiries: “Partnership Inquiry”

4. Order and Delivery Questions

For an existing order, include the order number, the customer name used at checkout, and a concise description of the question or issue.

Production and delivery estimates are governed by our Shipping and Delivery Policy. Customer remedies for cancellations, returns, remakes, refunds, and manufacturing defects are governed by our Return, Cancellation, Remake, Refund and Limited Warranty Policy.

5. Privacy, Biometric, and Memorial Record Requests

General privacy-rights requests should use the subject line “Privacy Rights Request.”

Requests involving fingerprints, handprints, handwriting, signatures, photographs, physical impressions, molds, authorization records, or other Biometric and Memorial Data should use the subject line “Biometric Data Request.”

An order number is not required to submit a Biometric Data Request. If available, include an order number, Persona PIN, or other relevant record reference that may help us locate the correct record. If the material was collected through a Memorial Provider and no order has been placed, you may instead identify the Memorial Provider location through which the record was created, if known.

Providing a Persona PIN, order number, Memorial Provider location, or other record reference helps us locate a record but does not by itself establish identity or authority to act in relation to that record.

We may need to verify your identity and, where a request concerns material relating to someone who has died, request information reasonably necessary to establish your authority to make the request before we disclose, correct, delete, or otherwise act on protected information.

Additional information about authorization, preservation, retention, deletion, and related requests is provided in our Biometric and Memorial Data Policy and Privacy Policy.

6. Accessibility Support

If you experience difficulty accessing any part of our Site or communicating with us through an available channel, contact info@personajewels.com. We will make a reasonable effort to provide the information or service through an accessible alternative.