This Shipping and Delivery Policy applies to orders placed through https://www.personajewels.com.

All Persona Jewelry products are made to order. Please review this Policy before placing an order.

1. Production Time

Each Persona Jewelry piece is made to order.

Standard production generally takes one to two business days after order confirmation and receipt of all required fingerprints, images, files, and personalization details.

Production begins only after we have received everything required to create the order.

If additional information or a clearer fingerprint, image, or personalization file is required, production may be paused or extended until the necessary material is received.

Business days exclude weekends and U.S. federal holidays. Production times are estimates and are not guaranteed.

Persona Jewelry does not offer priority, rush, Funeral Express, expedited production, or another customer-facing accelerated production service.

2. Shipping Methods and Estimated Delivery Times

Orders are shipped using DHL, FedEx, or another comparable tracked carrier.

Estimated shipping time after dispatch:

•       United States: five to eight business days

•       International destinations: delivery time varies by destination, carrier conditions, and customs processing

For U.S. orders, total estimated delivery time is generally six to ten business days, including production and standard shipping.

All production and delivery timelines are estimates. Persona Jewelry does not guarantee delivery by a specific date.

3. United States Shipping Costs

For orders shipped within the United States:

•       Orders with a post-discount merchandise subtotal under $250.00 are charged a flat $20.00 shipping fee per order

•       Orders with a post-discount merchandise subtotal of $250.00 or more receive complimentary standard U.S. shipping

The $250.00 threshold is calculated using the merchandise subtotal after all discounts have been applied and before tax is added.

Taxes and shipping charges do not count toward the $250.00 threshold.

Examples:

•       An order with a merchandise subtotal of $260.00 that is reduced to $234.00 after a discount is charged $20.00 shipping

•       An order with a merchandise subtotal of $250.00 or more after all discounts receives complimentary standard U.S. shipping

The shipping charge applies per order, not per item, and is displayed at checkout before payment.

For destinations outside the United States, available shipping charges are calculated and displayed at checkout.

Shipping charges are generally non-refundable unless the order is cancelled because of our error, no merchandise is shipped, the return or remedy is caused by a Persona Jewelry error, or a refund of shipping is required by applicable law.

4. No Expedited Production or Shipping

Persona Jewelry does not offer expedited production or expedited shipping.

There is no priority, rush, Funeral Express, or guaranteed-delivery service available for purchase.

Internal production scheduling does not create a customer-facing expedited service or a promise that one order will be completed ahead of another.

5. Order Tracking

When an order is dispatched, we will send an email and, where available, an SMS containing the tracking number and carrier information.

Tracking updates may take 24 to 48 hours to appear in the carrier’s system.

You may also view the order status through your account on the Site, where available.

If you have not received tracking information or tracking is not updating, contact info@personajewels.com.

6. Risk of Loss

Persona Jewelry bears the risk of loss and damage in transit until the carrier records the first verified delivery to the shipping address provided with the order.

If an order is confirmed lost in transit or arrives damaged in transit, we will investigate and, where appropriate, repair, remake, replace, or reship the affected order at no additional charge.

If those remedies are not reasonably available, we will provide the appropriate refund.

You are not required to pursue the carrier directly for loss or damage occurring before first verified delivery.

7. Damaged or Lost Packages

Damaged in Transit

Retain the product and all original packaging.

Visible transit damage must be reported to info@personajewels.com within seven calendar days of first verified delivery.

Include:

•       Your order number

•       Clear photographs of the product

•       Clear photographs of the shipping package

•       Clear photographs showing the visible damage

Keep the original packaging until our review is complete.

Lost in Transit

If tracking stops updating or the estimated delivery window has passed, contact info@personajewels.com promptly.

We will investigate with the carrier and provide an appropriate remedy where the shipment is confirmed lost.

8. Incorrect, Incomplete, or Undeliverable Addresses

You are responsible for providing a correct and complete shipping address at checkout.

If delivery fails because:

•       The address provided was incorrect or incomplete

•       Delivery was refused

•       The package was rerouted at the recipient’s request

•       No one was available where attendance or a signature was required

•       The carrier returned the package for a reason attributable to the recipient

the responsible party may be required to pay the actual cost of another delivery attempt, return, or reshipment.

We will disclose the applicable cost before charging it.

Contact info@personajewels.com immediately if you discover an address error. We cannot guarantee that an address can be changed after production or shipment has begun.

9. Carrier, Customs, and Other Delays

Carrier delays, customs inspections, weather events, national holidays, service interruptions, and similar circumstances outside Persona Jewelry’s reasonable control may affect delivery time.

These delays do not automatically create a right to cancel a made-to-order product or receive a refund.

We will assist with shipment tracking and carrier investigations.

If we determine that an order cannot be shipped within the stated or otherwise agreed timeframe, we will notify you and, where required by applicable law, request your agreement to the delay or provide the legally required cancellation, refund, or other remedy.

10. International Customs, Duties, and Taxes

Unless checkout expressly states otherwise, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country.

These charges are the recipient’s responsibility and are not included in the product price or shipping charge unless expressly stated at checkout.

Persona Jewelry does not control customs charges, import restrictions, or customs-processing times.

If a shipment is returned because of incorrect information supplied by the recipient, refusal to pay applicable import charges, or destination-country import restrictions, additional shipping, return, customs, or reshipment costs may apply.

Refund eligibility is determined under our Return, Cancellation, Remake, Refund and Limited Warranty Policy and applicable law.

11. Time-Sensitive Memorial Orders

We understand that some pieces may be intended for a memorial service or another time-sensitive occasion.

Persona Jewelry does not offer expedited production or expedited shipping and cannot guarantee delivery by a specific date.

Before ordering, you may contact info@personajewels.com with the date you have in mind.

We can provide an honest assessment based on standard estimated production and shipping times, but that assessment is not a delivery guarantee.

We would rather explain before an order is placed that a requested date may not be realistic than create an expectation we cannot reliably meet.

12. Contact Information

Email: info@personajewels.com

Phone: +1 (786) 550-0303

Brand Name: Persona Jewelry

Legal Entity: Tempus Luxury, LLC

Mail: 133 NE 2nd Avenue, Unit 2013, Miami, Florida 33132, United States

Website: https://www.personajewels.com