Terms of service

Last Updated: July 26, 2026

These Terms of Service govern your use of the Persona Jewelry website and your purchase of Persona Jewelry products. Persona Jewelry is a brand of Tempus Luxury, LLC.

By using the Site or placing an order, you agree to these Terms and the policies incorporated by reference.

Please read Section 15 carefully. It contains an arbitration agreement and waivers of class actions and jury trials for consumer disputes. Section 16 explains that those provisions do not govern the separate Persona partner program where a written Partner Agreement is in place.

1. Who We Are

Persona Jewelry is a brand of Tempus Luxury, LLC, a Florida limited liability company with its business address at 133 NE 2nd Avenue, Unit 2013, Miami, Florida 33132, United States.

You may contact us at info@personajewels.com or +1 (786) 550-0303.

2. Using This Site

You must be at least 18 years old, or the age of majority where you live, to use this Site or place an order.

You agree to provide accurate information and not to misuse the Site, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the Site for any unlawful purpose.

We may decline or cancel an order, suspend access, or refuse service for any lawful reason, including suspected fraud, misuse, pricing or product errors, inability to fulfill an order, or a violation of these Terms.

3. Made-to-Order Products and Personalization

Every Persona Jewelry piece is made to order for a specific customer. We may incorporate fingerprints, handprints, handwriting, signatures, photographs, names, dates, inscriptions, and similar memorial elements into a product.

You are responsible for reviewing the product selection, size, material, spelling, dates, names, engraving, and the quality and suitability of any material you submit before placing the order.

Once production begins, personalization details ordinarily cannot be changed.

4. Memorial Submissions and Your Authority

When you upload or provide a fingerprint, handprint, photograph, handwriting sample, signature, or other memorial material, you authorize Persona Jewelry and its approved production and service providers to use, reproduce, process, and store that material only as reasonably necessary to design, create, engrave, fulfill, inspect, repair, remake, or complete an authorized reorder of the product.

We do not use Biometric and Memorial Data for marketing, advertising, profiling, unrelated identification, or unrelated artificial-intelligence or machine-learning training. We do not sell, lease, trade, or otherwise profit from Biometric and Memorial Data.

By submitting memorial material, you confirm that you are the person to whom the material belongs or that you have the legal authority to provide and authorize its use, including the authority of a legally authorized next-of-kin or other authorized representative where the material relates to someone who has died.

Additional rules are provided in our Biometric and Memorial Data Policy and Privacy Policy.

5. Fingerprints Collected Through an Authorized Funeral Home

Where Persona Jewelry has authorized a funeral home under a written arrangement with us, that funeral home may collect or handle a fingerprint on our behalf only through approved, location-scoped Persona tools and workflows.

We require the funeral home to obtain written consent from the legally authorized next-of-kin or other authorized representative before collecting Biometric and Memorial Data on our behalf.

If you believe material relating to your family was collected or submitted without proper authorization, contact us at info@personajewels.com and we will investigate.

6. The Persona PIN

A Persona PIN is a unique reference code linked to an eligible fingerprint record created through a funeral home location authorized by Persona Jewelry.

A purchase made using a Persona PIN may be attributed to the funeral home location through which the record was created.

A Persona PIN is not a coupon, discount code, or promotional code. It does not reduce the price of an order unless a separate promotion expressly says otherwise.

A fingerprint image submitted directly by a customer does not receive a Persona PIN and does not create funeral-home attribution.

You are responsible for entering a PIN accurately. A PIN-entry error does not by itself create a right to a refund, cancellation, or change of attribution.

7. Prices, Payment, Tax, and Shipping Charges

Prices are shown in U.S. dollars and may change before an order is placed. Payment is due when the order is submitted unless we expressly approve another arrangement in writing.

We may correct pricing, product, availability, or description errors and may cancel and refund an affected order.

Applicable tax and shipping charges are displayed at checkout before payment. The active shipping charge, free-shipping threshold, and related rules are provided in our Shipping and Delivery Policy.

8. Production, Shipping, Delivery, and Risk of Loss

Production and delivery timeframes are estimates rather than guaranteed delivery dates. Our current standard estimates are provided in the Shipping and Delivery Policy.

Persona Jewelry does not offer expedited production, expedited shipping, Funeral Express, rush service, or a guaranteed-delivery service.

Persona Jewelry bears the risk of loss and damage in transit until the carrier records the first verified delivery to the shipping address provided with the order.

If an order is confirmed lost in transit or arrives damaged in transit, we will investigate and provide the remedy described in the Shipping and Delivery Policy.

Visible transit damage, a visibly incorrect product, or a visible engraving error must be reported within seven calendar days of first verified delivery.

If we cannot ship within the stated or otherwise agreed timeframe, we will provide the notice, delay option, cancellation, and refund required by applicable law for the unshipped merchandise.

9. Cancellations, Returns, Remakes, and Warranty

Because personalized products are made for a specific customer, they cannot ordinarily be returned or exchanged because of a change of mind.

An order cancelled before production begins is eligible for a full refund. Once production has begun, the order cannot ordinarily be cancelled.

A cancellation request is not effective until Persona Jewelry confirms whether production has begun and confirms the cancellation.

Our Limited Warranty covers eligible manufacturing defects for one year from first verified delivery. Visible transit damage, a visibly incorrect product, or a visible engraving error must be reported within seven calendar days of first verified delivery.

The complete eligibility rules, notice periods, exclusions, remedies, and customer- or Persona-caused remake allocation are stated in our Return, Cancellation, Remake, Refund and Limited Warranty Policy.

10. Other Policies

The following policies apply to the subjects they address:

• Shipping and Delivery Policy

• Return, Cancellation, Remake, Refund and Limited Warranty Policy

• Privacy Policy

• Biometric and Memorial Data Policy

• Cookie Policy

Each policy governs its specific subject. These Terms govern subjects not addressed more specifically in another applicable policy.

11. Intellectual Property

The Site, brand, design, text, graphics, photographs, product images, logos, and other content are owned by Persona Jewelry or used with permission and are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license, or commercially use Site content without prior written permission.

Your memorial material remains yours or subject to the rights of the person or estate to which it belongs. The limited permission granted in Section 4 does not transfer ownership to Persona Jewelry.

12. Site and Product Availability

We aim to keep the Site available and accurate, but we do not guarantee uninterrupted access or that every description, image, price, or availability statement is free from error.

We may modify, suspend, withdraw, or discontinue a product, feature, or part of the Site at any time, subject to obligations for orders already accepted.

13. Limits on Responsibility

To the extent permitted by applicable law, Persona Jewelry is not responsible for indirect, incidental, special, exemplary, or consequential losses arising from use of the Site or purchase of a product.

To the extent permitted by applicable law, Persona Jewelry’s total responsibility for a consumer order is limited to the amount paid for that order.

Nothing in these Terms excludes or limits a right, remedy, warranty, or responsibility that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain limitations, so part or all of this Section may not apply to you.

14. Your Responsibility

You are responsible for reasonable losses and costs caused by your unlawful misuse of the Site, your material breach of these Terms, your submission of another person’s material without authority, or materially incorrect personalization, address, or PIN information you provide.

This Section does not require you to cover losses caused by Persona Jewelry’s own unlawful conduct, negligence, or breach.

15. Consumer Disputes

This Section applies to consumer purchases. It does not govern the Persona partner program described in Section 16.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.

Contact us first. Before starting a formal proceeding, contact us at info@personajewels.com and give us 30 days to attempt to resolve the dispute.

Arbitration. If a consumer dispute cannot be resolved informally, it will be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. Arbitration may take place in Miami-Dade County, Florida, or remotely as permitted by the applicable rules. Either party may bring an eligible claim in small claims court.

Class-action waiver. To the extent permitted by law, consumer claims must be brought individually and not as part of a class, collective, consolidated, or representative action or arbitration.

Jury-trial waiver. To the extent permitted by law, each party waives the right to a jury trial for a consumer dispute governed by these Terms.

A proceeding not subject to arbitration must be brought in a state or federal court located in Miami-Dade County, Florida, except where applicable law provides a non-waivable alternative.

16. Persona Partner Program — Separate Agreement

Persona Jewelry may enter into a separate written Partner Agreement with funeral homes and similar professional organizations.

These Terms do not govern the partner relationship where such a Partner Agreement is in place. If you are a partner organization, partner location, or a person authorized by one of them and are acting in that capacity:

• Wholesale and direct ordering, commissions and attribution, equipment, location enrollment, authorized-user access, and handling of memorial records are governed by the Partner Agreement

• The arbitration agreement, class-action waiver, and jury-trial waiver in Section 15 do not apply to a dispute arising under the Partner Agreement

• Nothing in these Terms or another Site policy limits, overrides, or amends the Partner Agreement

If the same person separately places a personal consumer order, these Terms apply to that consumer order but do not override the Partner Agreement.

17. Changes to These Terms

We may update these Terms to reflect changes in our products, services, practices, or legal requirements.

Material changes will be posted with an updated date. A change does not apply retroactively to an order already placed unless required by law or expressly agreed.

18. General Terms

If a provision of these Terms is found unenforceable, the remaining provisions continue in effect to the extent permitted by law.

A failure or delay in enforcing a provision is not a waiver.

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms in connection with a merger, acquisition, financing, sale, or reorganization of the business, subject to applicable law.

These Terms and the policies incorporated by reference form the agreement governing your consumer use of the Site and purchases from Persona Jewelry.